FAQ

FAQ

What is your return policy?

Purchases may be returned or exchanged within 14 days of receipt – if you need to make a return/exchange please contact us at sales@shopalexajade.com prior to shipping back your order. We will e-mail you instructions on how to get your order back to us safely

*Please note custom orders are not returnable and are FINAL SALE

 

How long will it take for my order to arrive?

Currently all Alexa Jade jewelry is made to order – you should receive your order 2-3 weeks from your date of purchase. Please note that orders are not placed and/or shipped on the weekends.

 

Do you offer expedited shipping?

Yes, we offer Priority Mail Express shipping  – if the order is IN STOCK and placed before 2pm EST on a weekday/non holiday the item will ship same day and arrive within 1-2 business days

If you need overnight shipping contact us at sales@shopalexajade.com and we will work with you to make arrangements.

 

Where is Alexa Jade Jewelry made?

Alexa Jade Jewelry is proudly designed & made in the U.S.A!

 

How do I care for my  jewelry?

Alexa Jade Jewelry Care Card