What is your return policy?
Purchases may be returned or exchanged within 14 days of receipt – if you need to make a return/exchange please contact us at [email protected] prior to shipping back your order. We will e-mail you instructions on how to get your order back to us safely
*Please note custom orders are not returnable and are FINAL SALE
How long will it take for my order to arrive?
Currently all Alexa Jade jewelry is made to order – you should receive your order 2-3 weeks from your date of purchase. Please note that orders are not placed and/or shipped on the weekends.
Do you offer expedited shipping?
Yes, we offer Priority Mail Express shipping – if the order is IN STOCK and placed before 2pm EST on a weekday/non holiday the item will ship same day and arrive within 1-2 business days
If you need overnight shipping contact us at [email protected] and we will work with you to make arrangements.
Where is Alexa Jade Jewelry made?
Alexa Jade Jewelry is proudly designed & made in the U.S.A!
How do I care for my jewelry?